Plumbing emergencies can be easy-to-see or hidden and complex. If in doubt, even a clogged sink can require the services of an emergency plumber in Knoxville, TN, especially if it is a consistent, reoccurring nightmare. Other, more difficult plumbing emergencies include blocked sump pumps, broken sewage lines, and the most dreaded of all – a whole house flood. Regardless of the perceived seriousness of the issue, it’s often beneficial to call an emergency plumber to diagnose and fix plumbing problems. Calling a plumber to fix clogs, leaks, and other emergencies ASAP can save you money in the long run and also reduces the likelihood that unchecked issues will cause damage to other household products.
Choosing the right plumber plays a massive part in whether your TN home’s plumbing issue is sorted right away, the right way. Here are some things to consider:
1. Quality of Initial Communication
You should immediately contact a plumbing company if you discover a problem with your home, and expect a swift response. You should choose a 24/7 emergency plumbing company in Knoxville, TN with experienced representatives that respond quickly to your questions. Do they have multiple communication options? A 24/7 phone line? Online services? Look for an emergency plumber that offers several communication channels, such as phone calls, online chats, and questionnaires. You have a better chance of receiving timely, quality service if you have more communication options available.
2. Response Time
When you report your complaint, an emergency plumber should respond as soon as possible. A simple seal leakage or burst pipe can be a plumbing emergency that becomes more costly as time goes on. Since these plumbing emergencies can damage walls, carpets, flooring, and other areas, if left unattended for too long, choosing a plumber with a fast response time will help you save money and prevent further damage.
Many service providers in Tennessee claim that they will reach clients as soon as possible after receiving a complaint, regardless of when it is received. When choosing an emergency plumber, make sure you can reach each other promptly. Confirm they can be reached quickly on weekends, public holidays, and out-of-hours, as it is important to respond quickly to an emergency!
3. Work Permits
All commercial workers must have a license in order to work in Knoxville. For example, there are Limited Licensed Plumber (LLP) license requirements in many counties, when the cost of work is less than $25,000. As you can imagine, many household plumbing projects fall into this expense category.
Hire only qualified professionals. Plumbers cannot advertise as contractors unless they have a contractor’s license. Knowing they are properly licensed will bring you peace of mind that your chosen emergency plumber can complete the required tasks efficiently and expertly.
Training and experience are more important for emergency plumbing services than for regular plumbing projects. In emergency scenarios, plumbers must be able to quickly identify the problem and fix it to prevent costly damages during out-of-hours services when there’s less support available. Check with your service provider to verify their license/work permit.
4. Costs
Prices for emergency plumbing repairs vary depending on the task and the time taken. A plumber might charge a flat rate for a simple job, but rates can vary for more complicated tasks. Fees paid for an emergency plumber’s repairs are usually higher than for regular plumbing repairs. In some cases, the charges can be twice as high. Some companies have higher rates for holidays and after midnight. Check beforehand what type of fee structure the plumber operates under. Can you expect higher call-out fees for emergencies on public holidays or weekends, for example? Do you get a discount if the plumber doesn’t turn up within a specified timeframe?
While you may be happier paying higher prices to get the job done ASAP, it is not always right to assume that higher prices mean better services. Reliable service providers will always charge a reasonable fee depending on the job done. If the emergency plumber you choose has rates much higher than average – this may not always be the best choice. With us, you approve the price before we start work, so you’ll never be surprised by emergency plumbing costs!
Additionally, insurance coverage associated with a Tennessee plumber must cover any damage to your property that may occur during the course of work. Before you hire any plumber, make sure to verify the insurance coverage in place. Your plumbing service provider should cover any damages to your property. If you don’t check beforehand, you may find yourself out-of-pocket in the event that damages occur.
5. Guaranteed Work and Products Used
In addition to checking licensing and insurance coverage, it’s vital to verify whether your chosen plumber offers a guarantee on any materials used to fix plumbing issues. You can be sure that your service provider is reliable if a work guarantee is provided. Your plumber may also offer a money-back guarantee if you aren’t satisfied with their services, if products fail within a set time frame, or if the emergency service wasn’t up-to-scratch. My Professional Plumber always offers a quality guarantee.
Consider looking for an emergency plumbing service in Knoxville, TN where customer satisfaction is a priority. Check testimonials and reviews to determine whether you can trust the work of and products used by your chosen plumbing company.
6. The Service Provider’s Experience
Credibility is important. An industry veteran who has been in business for 25 years is more likely to be a better service provider than a newcomer, but this is not always the case. Check the website for information about the company you’re investigating. Look through customer reviews to learn more about the service offered by the company. Find out what problems have been previously solved by each service provider to learn more about their experience. Do they offer additional services or do they focus solely on repairs?
When it comes to the safety and health of your family, you should not compromise. Choose a trustworthy emergency plumber like those found at My Professional Plumber, who provide consistent, timely emergency services backed by a quality guarantee. Find out more about the My Professional Plumber team here.