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Choosing The Right Plumbing Company | Knoxville, TN

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If you’ve ever had a plumbing incident at your home in Knoxville, TN, you know that a plumbing problem isn’t something to fool around with. Having the right plumbing company available when things go wrong doesn’t just save you money, but it can also be the difference between getting the problem fixed properly and having things get worse before they get better.

However, finding the right company for your needs isn’t always an easy thing to do, especially if you haven’t spent much time in your current home. Luckily, if you know what you’re looking for, you can pick up on a few things to help you choose the right plumber so that you know exactly who to call when things go wrong. Here’s what you should consider!

Costs and Transparency

One of the most important things to keep in mind when you work with a plumbing expert is the cost of their work. A good plumber won’t only tell you the cost of your services; they’ll also provide you with a full breakdown of everything that they’re charging for so that you know exactly what you’re getting. If there’s something you don’t understand, all you have to do is ask your preferred plumber what the charge is for and why it’s needed, and you should be able to clear it up in minutes.

A plumbing company that won’t offer that kind of transparency is a company that you shouldn’t do business with, plain and simple. When a plumber doesn’t give you a full and transparent estimate of the work at your Knoxville, TN home, that’s a sign that there’s something a little shady about their work. Whether it’s unnecessary repairs, shoddy work that’s not up to code or another unwanted surprise, there’s probably a reason for secrecy if you work with a plumbing company that won’t provide the details you need. If you have any questions with your bill that they won’t answer, go with someone else.

References and Reviews

All reviews should be taken with a grain of salt, but they can still provide useful information even if they don’t paint a complete picture of what your experience might be like with a certain plumbing company. The best advice when looking at reviews is to look past the stars or numerical rating and read the review itself to get a complete picture of how this company treats its clients. You won’t get the full story, but you’ll get enough information to allow you to make a more informed decision.

Alternatively, there’s one set of reviews that you can almost always trust: a neighbor that you know fairly well. If there’s a plumber that you’re considering, there’s a good chance that at least one person on your street has used the services of that plumbing company. If you ask your neighbor, there’s a good chance that they’ll tell you the truth so that you either go with someone trustworthy or avoid the same mistake that they did.

Emergency Responses

Obviously, you don’t want to have to judge the response time of a company when you’re considering using them for the first time at your home. Instead, you’ll want to take a hard look at the company’s website and make sure that it seems to know how to answer emergencies promptly.

First, you’ll want to make sure that whatever company you work with offers services 24 hours a day. Most pipes don’t work on a convenient 9-to-5 schedule, so you’re likely going to need a plumbing expert who’s used to working at strange hours of the night. If you can’t reach a real person with the plumbing company you’re considering during the late hours, that’s a major red flag.

When you do reach someone late at night, they should be able to tell you exactly how long it’ll take a plumber to arrive at your home and whether they have an idea of what might be causing the issue. Obviously, nobody will be able to tell for sure what the problem is with your plumbing system until they get in your home and get a good look at your pipes, but an experienced, knowledgeable plumber likely has handled several cases like yours during their time in business. If they don’t have the answer, they should at least be able to give a few guesses as to what it could be based on past experiences.

Well-Oiled Machine

One thing that every plumber wants to do is run their business like a well-oiled machine, keeping themselves on a schedule and keeping track of each and every aspect of their plumbing company. When a reputable plumber meets with a potential client, they’re almost always trying to impress them so that they’ll gain business.

One of the ways plumbers make sure they can stand out in the crowd is to show a level of professionalism that goes beyond what might be expected from a plumber. If your plumbing company has a relatively easy time staying on top of all of its information, gets customers information about their plumbing system right away, and easy and quick invoicing with every completed job, you’ve likely got a plumber that you can trust with your plumbing problems for years to come. Conversely, if your plumber seems disorganized, can’t get you the information when you need it, and doesn’t seem to be able to provide reliable information about your plumbing system, you might want to head in the other direction when it’s time to select a plumber.

At My Professional Plumber, we know what homeowners in Knoxville, TN expect from their plumbing systems and their plumbers, and we’re proud to be a plumbing company that is transparent with costs and takes all of its jobs seriously, regardless of the level of work we need to perform to fix it. If you’re looking for a reliable plumber in your time of need, My Professional Plumber is an excellent choice to take care of the home!


118 North Peters Road
Knoxville, TN 37923


8:00 am–5:00pm